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About Severn Travel
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35 years of Excellence | Buy Online
or Call 1-800-944-2853 |
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Responsibilities of Severn Travel and Our Employees |
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| Accuracy. Severn Travel will be factual and accurate when providing information about our services and the services of any firm we represent. We will not use deceptive practices. | |
| Disclosure. Severn Travel will provide in writing, upon written request, complete details about the cost, restrictions, and other terms and conditions, of any travel service sold, including cancellation and service fee policies. Full details of the time, place, duration, and nature of any sales or promotional presentation the consumer will be required to attend in connection with his/her travel arrangements shall be disclosed in writing before any payment is accepted. | |
| Responsiveness. Severn Travel will promptly respond to our client's complaints. | |
| Refunds. Severn Travel will remit any undisputed funds under our control within the specified time limit. Reasons for delay in providing funds will be given to the claimant promptly. | |
| Cooperation. Severn Travel will cooperate with any inquiry conducted by ASTA to resolve any dispute involving consumers or another member. | |
| Confidences. Severn Travel will not use improperly obtained client lists or other confidential information obtained from an employee's former employer. | |
| Confidentiality. Severn Travel will treat every client transaction confidentially and not disclose any information without permission of the client, unless required by law | |
| Affiliation. Severn Travel will not falsely represent a person's affiliation with our firm. | |
| Conflict of Interest. Severn Travel will not allow any preferred relationship with a supplier to interfere with the interests of our clients. | |
| Compliance. Severn Travel shall abide by all federal, state and local laws and regulations. | |
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American Society of Travel Agents - Code of Ethics www.severntravel.com |